DIGICOMMERCE PRECOMPOSED SOLUTION

Conversational Commerce

Platform-Agnostic Conversational Commerce
Conversational commerce

Conversational Commerce

Platform-Agnostic Conversational Commerce Solution with DigiCommerce and InfoBip Integration

The Infobip Advantage - Our solutions are designed to Adapt to the ever-evolving market and communication trends, delivering speed, precision, and personalization that rival those of in-house solutions.
The DigiCommerce Advantage - We are platform agnostic, allowing seamless integration with any commerce platform to meet customer needs without requiring replatforming.

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DigiCommerce Conversational Commerce WhatsApp

Overview - DigiCommerce’s platform-agnostic conversational commerce solution, integrated with Infobip’s communication platform, enables seamless customer interactions across various e-commerce platforms such as Akinon, Kibo Commerce, Magento, Shopify, BigCommerce, and more. Leveraging an API-driven architecture, middleware, headless commerce design, and Infobip's global messaging capabilities, the solution offers flexibility, scalability, and omnichannel engagement, independent of the e-commerce platform in use.

Key Features
01

API-Driven Integration

The solution uses APIs to integrate with any e-commerce platform, allowing businesses to access vital functions like product details, customer information, and order management.

  • Example

A store on Shopify can enable real-time product recommendations through the chatbot by using Shopify’s API. The chatbot retrieves up-to-date product information, ensuring personalized recommendations.

A middleware layer abstracts the differences between platforms, ensuring smooth communication between the conversational interface and multiple e-commerce platforms. This allows businesses to switch or add platforms without disrupting customer interactions.

  • Example

A retailer using Shopify plans to migrate to Magento. The middleware manages the transition, ensuring the chatbot operates seamlessly without interruption or the need for reconfiguration.

02

Middleware for Platform Independence

03

Headless Commerce Architecture

The conversational commerce interface is independent of backend systems, enabling businesses to update or switch their e-commerce platforms while ensuring a consistent user experience within the chatbot.

  • Example

A business moves from Shopify to Magento. With headless commerce, the chatbot remains unaffected, providing customers with uninterrupted service during the backend transition.

A centralized data layer consolidates customer and product data from various e-commerce platforms, ensuring the chatbot provides consistent and accurate information during customer interactions.

  • Example

A global retailer operates stores on Magento and Shopify. The chatbot pulls real-time product availability and order status updates from both platforms via the unified data layer, offering a cohesive experience across different regions.

04

Unified Data Layer

05

Infobip and DigiCommerce Seamless Omnichannel Communication

By integrating DigiCommerce with Infobip’s communication platform, the solution enables conversational commerce across various messaging channels, including WhatsApp, SMS, Facebook Messenger, and more. This allows businesses to engage customers on their preferred communication channels, enhancing the shopping experience.

  • Example

A customer starts a conversation on WhatsApp using the Infobip and DigiCommerce integration. The chatbot provides product recommendations, updates order status, and processes payments directly within the messaging app. Whether the customer prefers WhatsApp, SMS, or other messaging channels, the chatbot offers a consistent experience.

The solution utilizes your existing payment processors integrated with your eCommerce platform, ensuring secure and seamless transactions within the chat interface without disrupting your daily operations.

  • Example

Customers interact with the chatbot via DigiCommerce and Infobip’s WhatsApp API to place an order and complete payments using your preferred payment processor. The payment is securely processed and synced with the relevant e-commerce platform.

06

Platform-Agnostic Payment Integration

07

Security & Compliance

The platform guarantees security through encryption, token-based authentication, and adherence to regulations such as GDPR and CCPA. This safeguards sensitive customer data and ensures secure transactions across various channels and platforms.

  • Example Implementation Business Case

A B2B electronics retailer using Magento aims to integrate conversational commerce on WhatsApp through DigiCommerce and Infobip. Customers engage with the chatbot on WhatsApp, receive tailored product recommendations, and place bulk orders. Payments are processed through their preferred payment processor, while the middleware synchronizes order data with Magento. As the business expands to Shopify, the middleware ensures a smooth integration, maintaining a consistent customer experience.

Supporting your business goal

Conversational Commerce Platform Agnostic

Serving our clients across the diverse industries.

AUTO
Pharmaceutical
Construction
Lumber
Grocery
Travel
Retail
Jewelry
Energy
Services
Manufacturing
Events
Let's make something great work together.

We deliver a consistent experience to customers!

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